top of page

FAQ's

12_edited.jpg
  • What is your shipping policy?
    Please avoid delays in the shipping process by matching the shipping and billing address at checkout. The normal processing time is After processing: Ready To Ship Wigs are shipped within 48 hourssand depending on your shipping options, your delivery time may vary. Pre- Orders are shipped by pre order date and depending on your shipping options, your delivery time may vary. Raw Hair is shipped within 5-6 business days depending on your shipping options, your delivery time may vary. Business days are Monday through Friday, no orders are shipped out on weekends. ​
  • What is your return policy?
    Due to the nature of this business and for sanitary purposes: ALL SALES ARE FINAL We do not do returns or exchanges unless there is a mistake on our behalf, we will make the changes to correct it immediately. NO REFUNDS NO EXCHANGES NO CANCELLATIONS
  • When will I receive my tracking information?
    Tracking information is emailed to the email address on your order form on the day that your order ships out, you will NOT receive a tracking number as soon as your order is placed. Within 24 hours,t
  • When are packages shipped?
    Packages are shipped Monday through Saturday; however, packages are NOT shipped on Sundays or holidays.
  • Wig Sizing
    The following chart will assist with the proper measurments for your head size.
  • What size wigs do you offer?
    We currently offer Medium size wigs, but we also offer Small and Large sizes on selected wig models. Small(S): 21"-21.5" Medium(M): 22"-22.5" Large(L): 23"-23.5" If you need further assistance, send us an email at Info@DendraLuxeBeauty.com
  • How Long Does The Hair Last?
    With the proper care & products our Vigin Hair can last between 12-18 months & our Luxe Raw hair can last 5+ years.
  • Can I Use Heat On My Hair?
    Of course you can! Apply heat using a heat protetcant to extend the life of the bundles.
bottom of page